Very few, if any, firms produce every device found in a household, and it is unlikely that consumers would be brand loyal enough to buy every household device, or even a majority of them, from a single manufacturer. So if manufacturers
want to ensure that their devices talk to others, they will have be developed under common standards – standards also shared between software companies. This level of collaboration may take some time – many of
these firms are direct competitors after all, but it is necessary. One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features that allow you to control your thermostat temperature to promote energy efficiency, lock and unlock doors, live stream video of your doorbell ringing and the surrounding area, etc. Their home automation is compatible with common smart home products, such as Amazon Echo, Google home, Amazon Alexa, and many more. There are many negative Vivint reviews from customers, the majority of them noting poor customer service. Be sure to check out the Vivint smart home reviews and home security reviews below to see what customers have to say and to decide if Vivint is the right home security provider for you. A common complaint customers have is customer service. Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices, long contract, and slow technician response times.
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I sat at home all day Saturday waiting and never received the call.
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