The server system 164 may be associated with a manufacturer, support entity, or service provider associated with the smart devices. In some implementations, a user is able to contact customer support using a smart device itself rather than needing to use other communication means, such as a telephone or Internet connected computer. In some implementations, software updates are automatically sent from the server system 164 to smart devices e. g. , when available, when purchased, or at routine intervals. In some implementations, the network interface 160 includes a conventional network device e. g. , a router, and the smart home environment 100 of FIG. 1 includes a hub device 180 that is communicatively coupled to the networks 162 directly or via the network interface 160. The hub device 180 is further communicatively coupled to one or more of the above intelligent, multi sensing, network connected devices e. g.

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