I would rush to cancel and put in the code and I would say it was sending the cancel but never actually send it because the fire department showed up at my house twice. I live in a small town and it was terrible to me to get 20 men away from the dinners for no reason because the system failed to cancel false alarm. I decided that the system was faulty because it would not cancel false alarms and I called the company to have it turned off. That is when they tell me that they won't turn it off, they won't come get their system out of my house because I signed a contract for 60 months. The only way they will remove the system is if I pay them about 3000 dollars or if I'd talk some other poor sad soul to take the contract off my hands. I'd never burden another person with this company. I was NEVER TOLD I WAS SIGNING A CONTRACT NOR DO I THINK I WAS EVER SHOWN ONE. I was handed a little electronic book to sign and he told me that was only giving him permission to come in my home and install. To me 3000$ is a lot of money. I WOULD NEVER HAVE AGREED TO HAVE THE SYSTEM PUT IN IF ID NOT BEEN LIED TO. I had to change my entire bank account to stop them taking out payments.